Refund policy

Returns and refunds

We want you to love your Gleamora pieces. If you are not happy, you can request a return within 30 days of delivery.

To be eligible, items must be unworn, in their original condition and packaging. For hygiene reasons, earrings can only be returned if they are unopened and unworn.

How to start a return: Email us at the address on our Contact page with your order number and the reason for the return. We will reply with return instructions. Please do not send items back before you hear from us.

Refunds: Once we receive and check your return, we will refund the item price to your original payment method. Original shipping costs are not refunded unless the item arrived damaged or we sent the wrong item. Return shipping is paid by the customer unless the return is our error.

Damaged or wrong items: If your order arrives damaged or is not what you ordered, email us within 14 days of delivery with your order number and a clear photo. We will send a replacement or refund you in full.

Lost or delayed orders: If your tracking shows no movement or your order has not arrived within the delivery window shown on the product page, contact us and we will look into it with you.